SID Online
is your first point of contact for most student queries, including questions about:
- your course and timetable
- mitigation
- accommodation
- exams
- the Library
- fees and funding
- graduation
- international student support
You’ll find answers to many common questions in the . If you can’t find the answer you need, log a question. View our for help in using SID Online.
You can also find information about:
Need to talk something through?
Devon students:
Call or visit our SID advisors
Cornwall students:
Call or visit the Student Helpdesk
Some types of queries are not handled by SID Online:
- For Wellbeing support, visit the Wellbeing Services page.
- If you have an IT problem or request, raise it with the .
- If you’re a Postgraduate Researcher, visit the PGR Support and Services page.
If you’re not a current student and can’t find an answer to your query in our , you can still log a question to SID Online using our .
Contacts
The Student Information Desk team have two physical desks: in the Forum at Streatham, and Info at St Lukes. They can help you with queries on accommodation, exams, fees and funding, graduation, and provide support for international students.
You’ll also need to visit the Student Information Desk Team for the following services:
- Collecting a replacement UniCard
- Document validation
- Printing of student status letters, transcripts and certificates
Opening hours and contact numbers
|
Student Information Desk, Forum, Streatham Campus |
Monday - Friday: 09:00 - 17:00 (except Wednesday 15:00-16:00) Saturdays in term time: 09:00 - 12:30, 13:30 - 17:00 0300 555 0444 (UK) +44 1392 724724 (International) |
|
Info@St Luke's, St Luke's Campus |
Monday - Friday: 09:00 - 17:00 (except Wednesday 15:00-16:00) 0300 555 0444 (UK) +44 1392 724724 (International) |
If you’re based in Cornwall, visit our Cornwall students page for full details of where to get support.
If you’re not a current student and can’t find an answer to your query in our , you can still log a question to SID Online using our .
Alternatively, you can send us an email for the following types of :
| Contact type | Email address |
| Reference / verification requests | verifications@exeter.ac.uk |
| Queries regarding enrolment and starting university | pre-enrolment@exeter.ac.uk |
| Accommodation queries | ExeterAO@exeter.ac.uk |
| 3rd party payment queries | nonstudentpay@exeter.ac.uk |
| Queries relating to Transcript or Certificate purchases via the | onlinestoreSID@exeter.ac.uk |